FAQs

Frequently Asked Questions (FAQs)

Welcome to the Silicon Doll Shop FAQ section! Here, we answer some of the most common questions about our products, ordering process, shipping, and customer service. If you need further assistance, feel free to reach out to us.

1. What types of dolls do you sell?

We offer a wide range of silicone baby dolls, each carefully crafted to offer lifelike features and a soft, realistic texture. Our collections include:

  • Newborn Dolls: Designed to mimic the look and feel of a newborn baby.
  • Preemie Dolls: Smaller dolls that represent premature infants.
  • Toddler Dolls: Slightly older dolls that capture the curiosity and charm of early childhood.
  • Ethnic Dolls: Dolls representing a variety of ethnicities and cultures.
  • Therapy Dolls: Used for emotional support, these dolls are ideal for individuals dealing with anxiety, grief, or dementia.

2. Are your silicone baby dolls customizable?

Yes! We offer customizable options for our dolls. You can choose from various skin tones, hair colors, eye shapes, and outfits to create a doll that suits your preferences. Simply check our product pages for customization options or contact us directly for more details.

3. How do I place an order?

Ordering from Silicon Doll Shop is easy:

  1. Browse our selection and choose the doll you wish to purchase.
  2. Select any customizations (if applicable).
  3. Add the item to your cart and proceed to checkout.
  4. Enter your shipping details and choose your payment method.
  5. Complete the payment and confirm your order.

You will receive an order confirmation email once your order is placed.

4. How long does it take for my doll to be delivered?

Our typical processing time is 2-5 business days. After processing, delivery times vary based on your location:

  • Domestic Orders (within the U.S.): 5-7 business days.
  • International Orders: 10-15 business days, depending on the destination country.

Please note that custom dolls may take additional time to process.

5. What shipping methods do you offer?

We offer several shipping options:

  • Standard Shipping: Budget-friendly and typically takes 5-7 business days for domestic orders.
  • Express Shipping: Faster delivery within 2-3 business days (domestic).
  • International Shipping: Available for customers outside the U.S., with delivery times ranging from 10-15 business days.

Shipping costs are calculated during checkout based on your order’s size, weight, and destination.

6. How do I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number on our shipping carrier’s website to monitor your package’s progress.

7. Can I cancel or change my order after it’s been placed?

Once an order is placed, we begin processing it right away. If you wish to cancel or make any changes, please contact us immediately at support@siliconedollshop.com. We will do our best to accommodate your request, but once the order has been shipped, it cannot be changed or canceled.

8. What is your return policy?

We offer a 30-day return policy for most items. To qualify for a return, the doll must be in its original, unused condition and packaging. Please note:

  • Custom dolls are non-refundable unless defective.
  • If your doll arrives damaged or defective, we will provide a replacement or refund at no additional cost.

To initiate a return, contact us at returns@siliconedollshop.com.

9. Do you offer refunds for damaged or defective items?

Yes, if your doll arrives damaged or defective, we will gladly provide a full refund or replacement. Please contact us within 48 hours of receiving the item and include photos of the damage. Our team will assist you with the return process and ensure a satisfactory resolution.

10. How do I care for my silicone baby doll?

To keep your silicone doll looking beautiful, we recommend the following care tips:

  • Clean with a soft cloth: Gently wipe your doll’s body with a damp, soft cloth to remove dirt or dust.
  • Avoid harsh chemicals: Do not use strong cleaning agents, as they can damage the silicone.
  • Store in a safe place: Keep your doll out of direct sunlight to avoid discoloration, and store it in a cool, dry place.
  • Avoid sharp objects: To prevent scratches, avoid placing your doll near sharp objects.

11. Do you offer gift cards?

Currently, we do not offer gift cards. However, you can purchase any of our dolls as a gift and have them delivered directly to the recipient. Just enter their shipping address during checkout!

12. How can I contact customer service?

If you have any questions or need assistance, our customer service team is available:

13. Do you offer bulk purchases or wholesale?

Yes, we do offer bulk purchasing options. If you’re interested in ordering multiple dolls for a business, event, or special occasion, please contact us at wholesale@siliconedollshop.com for pricing and availability.

14. Is it safe to shop online at Silicon Doll Shop?

Yes! We take your privacy and security seriously. Our website uses secure encryption technology to protect your personal and payment information. We accept multiple payment methods, including credit/debit cards and PayPal, to make your shopping experience safe and convenient.

If you have any other questions or need assistance with your order, feel free to reach out to our customer service team. Thank you for shopping with Silicon Doll Shop! We’re here to help you find the perfect doll.