Delivery & Returns

Delivery and Refund Policy

At Silicon Doll Shop, we strive to provide our customers with a seamless shopping experience. Our delivery and refund policies are designed to ensure your satisfaction and confidence when purchasing from us.

Delivery Policy

  1. Shipping Options
    We offer several shipping methods to accommodate your needs, including standard, express, and international shipping. You can select your preferred method at checkout.

  2. Processing Time

    • Orders are typically processed within 2-5 business days.
    • Custom or made-to-order dolls may require additional time, usually specified on the product page.

  3. Delivery Time

    • Domestic Shipping: 5-7 business days after processing.
    • International Shipping: 10-15 business days, depending on location.

  4. Shipping Costs

    • Shipping fees vary based on the weight, size, and destination of the order. The exact cost will be calculated at checkout.
    • We occasionally offer free shipping promotions for selected products or regions.

  5. Tracking Your Order
    Once your order has been shipped, you will receive a tracking number via email to monitor the status of your delivery.

Refund and Return Policy

  1. Eligibility for Refunds and Returns

    • Items must be returned within 30 days of receipt.
    • The doll must be in its original condition, unused, and in its original packaging.

  2. Non-Refundable Items

    • Customized or personalized dolls are non-refundable unless they arrive damaged or defective.

  3. Return Process

    • Contact our customer service team at returns@siliconedollshop.com to initiate a return.
    • Include your order number, reason for return, and pictures of the item (if applicable).
    • Once approved, you will receive instructions on where to send your return.

  4. Refund Processing

    • Refunds are issued to the original payment method within 7-10 business days after the returned item has been inspected and approved.

  5. Damaged or Defective Items

    • If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the damage.
    • We will provide a replacement or a full refund at no additional cost.

  6. Shipping Costs for Returns

    • Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.

Contact Us for Assistance

If you have questions or need help with delivery or returns, our friendly customer service team is here to assist you.

Thank you for choosing Silicon Doll Shop. We are committed to ensuring your satisfaction with every purchase!